1.What types of fitness equipment do you manufacture?
We specialize in Pilates equipment and also produce a range of cardio and strength equipment suitable for various fitness levels and facility sizes.
2.Can we visit your factory?
Yes, we welcome visits to our factory in Shandong Province, China. Please contact us to schedule an appointment.
3.Do you offer custom equipment solutions?
Yes, we provide customization options to meet specific needs and preferences. Contact us with your requirements, and we will work with you to design equipment that fits your specifications.
4.Do you support OEM or ODM services?
Yes, we offer both OEM and ODM services, allowing for branding and product development as per your specifications.
5.What is your minimum order quantity?
The minimum order quantity varies by product. Please contact us directly for detailed information on the products you are interested in.
6.How do you ensure the quality of your products?
We have a strict quality control system in place, with multiple checks throughout the manufacturing process to ensure every product meets our high standards.
7.How do you handle shipping and logistics?
We can arrange for shipping on a FOB basis, and we also work with CIF terms. We can coordinate with your preferred freight forwarders or help you find cost-effective shipping solutions.
8.How do you ensure product safety during shipping?
We use high-quality packing materials and careful loading practices to ensure that your order arrives without damage.
9.What is your warranty policy?
We offer a 12-month warranty on all our products, covering manufacturing defects. Extended warranties are available upon request.
10.What certifications do your products have?
Our products comply with international quality and safety standards, including ISO and CE certifications. Specific certifications can be provided upon request.
11.What are your payment terms?
We typically require a deposit to begin production, with the balance payable prior to shipment. We accept various forms of payment, including T/T and L/C.
12.What are your lead times for production and delivery?
Lead times vary based on product type and order volume. Generally, production takes 4-6 weeks, with additional time for shipping.
13.Can we get support for assembly and installation?
We provide detailed manuals and online assistance for assembly. On-site installation support can be arranged depending on the project's scope and location.
14.What support do you offer in case of product issues?
We have a responsive customer service team that handles all product-related issues swiftly, ensuring minimal downtime and customer inconvenience.
15.How do you handle returns or defective products?
We have a clear return policy for defective products, including replacements or refunds as appropriate, ensuring that all issues are resolved to our customer's satisfaction.
16.Do you provide support for equipment maintenance?
Yes, we offer maintenance guidelines and can also provide parts and support services to help you keep your equipment in optimal condition.